Privacy Policy

Last Updated: August 6, 2025

1. Introduction

This Privacy Policy explains how Techmeya ("we", "our", or "us") collects, uses, and safeguards your information when you purchase and use our running gear products, performance tracking devices, and accessories (collectively, the "Products").

2. Information We Collect

When you use our Products, we may collect the following types of information:

2.1 Product Usage Data

  • Running metrics (distance, pace, cadence, stride length)
  • Performance data (heart rate, calories burned, elevation gain)
  • Training history and progress
  • Location data when using GPS features in our Products

2.2 Device Information

  • Product serial number and model
  • Battery status and usage statistics
  • Firmware version and update history
  • Connection and sync data

2.3 Account Information

  • Contact information (name, email address, shipping address)
  • Payment information for product purchases
  • User preferences and product settings
  • Training goals and fitness profile

3. How We Use Product Information

We use the information we collect for the following purposes:

  • To operate, maintain, and improve our Products' functionality
  • To provide personalized performance insights and training recommendations
  • To troubleshoot technical issues and enhance Product reliability
  • To develop new features and improve our Products
  • To process warranty claims and provide customer support
  • To send critical Product updates, battery alerts, and maintenance notifications
  • To analyze usage patterns for Product improvement

4. Data Storage in Our Products

Our running performance trackers store your activity data locally on the device before syncing to our secure servers. In the event of connection issues, your data remains safely stored on the device until the next successful sync. The Products can store up to 30 days of activity data before requiring synchronization.

5. Sharing Product Data

We may share your Product data with:

  • Service providers who help maintain our Products and services (cloud storage providers, analytics services)
  • Repair and warranty fulfillment partners when servicing your Product
  • Law enforcement or regulatory authorities when required by law

We do not sell your Product usage data to third parties for marketing purposes.

6. Product Security

We implement appropriate technical and organizational measures to protect the data collected by our Products from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data during transmission and storage
  • Regular firmware security updates
  • Secure device pairing protocols
  • Server-side security monitoring

However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices Regarding Product Data

You have control over the data collected by our Products:

  • Adjust data collection settings through the Techmeya mobile app
  • Disable specific tracking features (GPS, heart rate) at any time
  • Delete individual activities or your entire activity history
  • Reset your Product to factory settings to remove all user data
  • Request a copy of your Product data through our customer support

8. Product Updates and Firmware

Our Products may receive periodic updates to improve functionality, security, and performance. These updates may be delivered automatically when your Product syncs with our servers. By using our Products, you consent to these updates, which are essential for maintaining optimal performance and security.

9. Children's Privacy and Our Products

Our Products are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 through our Products. If you are a parent or guardian and believe your child has provided us with personal information through our Products, please contact us immediately.

10. Changes to This Product Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Products, practices, or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through the Techmeya mobile app.

11. Product Warranty and Privacy

To provide warranty service for our Products, we may need to access diagnostic information from your device. This information is used solely for the purpose of troubleshooting and honoring warranty claims and is handled in accordance with this Privacy Policy.

12. Contact Us About Our Products

If you have any questions, concerns, or requests regarding this Privacy Policy or the data collected by our Products, please contact us at:

Email: privacy@techmeya.online
Phone: +61 2 8974 5632
Address: 120 Collins Street, Melbourne, VIC 3000, Australia